Below are common questions asked by our customers. If the answer you need isn't here or elsewhere on the web site, please use the Contact Us page.
Q: How much baggage am I allowed?
A: Transwest Air passengers are permitted to bring onboard a maximum of one piece of carry-on baggage and two pieces of checked baggage. Carry-on items must fit in the sizing devices located at the airport counter. If not, they must go as checked baggage.
As a standard, passengers are allowed to check two pieces of baggage with a total weight of 75 pounds, free of charge. Anything above 75 pounds becomes freight and is subject to a surcharge based on the passenger’s final destination and the amount they are over the allowed poundage. For details on Transwest Air’s freight policy, please access the Freight page.
Q: What items can I bring onboard as carry on or in checked baggage?
A: Fish finders & tackle boxes are not allowed as carry-on baggage on Transwest Air. All other items are at the discretion of the Canadian Air Transport Security Authority (CATSA). Click here (external link) for their list of Permitted and Prohibited Items. This list is for reference only, and can change without notice. As well, the discretion of the CATSA screening personnel may supercede this list.
Transwest Air cannot be held responsible for CATSA personnel decisions.
Q: When should I check in?
A: Transwest Air passengers should check in at least one hour prior to departure. Passengers holding confirmed reservations must check in with a Transwest Air representative no later than 15 minutes prior to a scheduled departure. Failure to do so may forfeit your seat to a standby passenger.
Q: How does Transwest Air track my luggage?
A: We use individually numbered bag tags with passenger name, address, and contact phone number. We enter the bag tag ID numbers into the computer, which are attached to your passenger file, directly tying that bag number to you.
Q: What do I do if my luggage did not show up at my destination?
A: Report to the nearest customer service agent as soon as you are aware of missing luggage, and before leaving the airport. At that time, our Agent will issue a Baggage Irregularity Report. This report is issued across the entire company to track down your luggage.
Q: Can I bring my pet on board with me?
A: Yes, but not in the cabin. All animals must travel in the cargo hold of the aircraft. Due to the limited space in the cabins of our aircraft and the possibility of allergic reactions, animals will not be transported in the cabin area. The only exception is for registered special service animals that assist customers with a disability, provided they have a registered training certificate.
All animals must be transported in an approved hard shell carrier, supplied by the owner.
Q: When I depart Prince Albert to travel north, I do not go through security screening. However, when I travel to Saskatoon from Prince Albert or the North, I have to go through security. Why?
A: When travelling to an International Airport (such as Saskatoon), Transport Canada regulations require that passengers go through Canadian Air Transport Security Authority (CATSA) security screening procedures.
Passengers who boarded in airports north of Prince Albert, and are travelling to Saskatoon, will be required to deplane with all baggage in Prince Albert and go through security screening before carrying on south.
Q:Would you please explain your fares and the taxes I must pay?
A: The base fare is our seat price, not including taxes and fees. The following fees may be added, depending on destination and departure point: Passenger Facility Fee (PFF), Airport Improvement Fees (AIF), Nav Canada, Fuel Surcharge and the Air Traveller Security Tax (ATSC). The Goods and Service Tax (GST) will be added to both the fare and fees.
Q: When I book online, I see different fares. What is the difference?
A: Transwest Air has two standard fare schedules. Online, these will display as "Regular" and "Restricted" fares.
Regular fare: This fare can be booked at anytime. This fare is fully refundable. No restrictions apply. No cancellation or change fee.
Restricted Fare: Restricted fares are non-refundable. Changes may be made up to 24 hours prior to departure and are subject to a $30 plus additional fare & taxes - Restricted fares are eligable for Transwest Air Loyalty Points
Q: Does Transwest Air provide in-flight food and drink service?
A: Yes, but only on flights when a flight attendant is present. Coffee, juice, soft drinks and snacks are complimentary.